Bill and Payment Process

The following process ensures clarity and efficiency in managing bookings, payments, and related financial matters. Please review this information carefully before making any decisions or bookings.

1. Booking Confirmation:

a) Deposit Requirement:
A deposit is typically required to confirm your booking. This deposit guarantees your reservation and typically represents a percentage of the overall cost.

b) Confirmation Details:
Upon receipt of the deposit, you will receive a confirmation email or document outlining the details of your booking, including the balance due.

2. Final Payment:

a) Due Date:
The final payment is generally due before the start of your trip. The exact deadline will be specified in your booking agreement.

b) Methods of Payment:
Payments can be made via bank transfer or other secure payment methods. Ensure to follow the instructions provided for payment to avoid any issues.

3. Payment Process:

a) Invoice:
You will receive an invoice detailing the total cost, deposit paid, and remaining balance.

a) Payment through Banks/Swift Transfer: Here are our Bank’s swift transfer details:

c) Payment Confirmation:
Upon receipt of the advance or final payment, a confirmation receipt will be issued to verify the transaction. It is important to retain this receipt for your records to ensure the completion of the final payment process.

4. Refund Policy:

a) Cancellation Terms:
Understand the cancellation policy before making a booking. Refunds are typically based on how far in advance you cancel and whether you are eligible for a partial or full refund.

b) Refund Process:
If a cancellation occurs, the refund will be handled in accordance with the terms outlined in the policy. Ensure to follow the procedures outlined in the policy for receiving any eligible refund.

5. Additional Charges:

a) Extra Costs:
Be aware of any additional charges that may arise, such as those for changes to the itinerary, extra services, or unforeseen expenses.

b) Clarification:
Any potential additional charges should be clearly communicated before finalizing your payment to avoid surprises.

6. Contact Information:

a) Customer Support Team:
For any queries or issues related to billing and payment, please contact the Managing Director or the Customer Support team at Jagadamba Holidays, or reach out to your service provider. They can assist with payment issues, refunds, and any other financial concerns.

a) Our Contact Details: For any inquiries or support, please contact us using the following methods:

Phone:
+977 (01) 59 11 502

WhatsApp/Mobile:
+977 98 510 82 817

Email:
nepal@jagadambaholidays.com

Office Address:
Jagadamba Holidays Pvt. Ltd.
Post Box No.: 7951,
Chaksibari Marg 16,
Saat Ghumti, Thamel,
44600 Kathmandu, Nepal